Refund policy

Overview

At Belven Naturals, we ensure that all products are carefully packed and shipped. However, we only accept returns or offer refunds under specific conditions.
 
No Return / No Refund Policy

We follow a strict no return and no refund policy.
Once an order is successfully delivered, it cannot be returned or refunded under normal circumstances.
 
Exception – Damaged or Defective Products

Returns or refunds are only accepted if:
•    The product is damaged, defective, or incorrectly delivered
Conditions:
•    You must inform us within 48 hours of delivery
•    You must provide clear photos/videos of the damaged product and packaging
•    The product must be unused and in original packaging
 
Refund / Replacement Process
•    After verification, we will offer either a replacement or refund
•    Refunds (if approved) will be processed to the original payment method within 5–7 business days
 
Non-Eligible Cases
We do not accept returns or refunds in the following cases:
•    Change of mind after delivery
•    Incorrect product ordered by the customer
•    Minor variations in color, fragrance, or appearance
•    Delays caused by courier services
 
Cancellation Policy
•    Orders can only be cancelled before they are shipped
•    Once shipped, orders cannot be cancelled
 
Contact Us
To report a damaged product or raise a request, please contact us through our website with your order details and proof.